I am one of the most impatient people I have ever seen. I do not do well with crowds, long lines and people who stand at the cashier for hours and still cannot decide what they want. I especially hate when I have to listen to the same thing or answer the same question for the millionth time. “I already answered it. It’s over. Asking me about it every other day will not change what I’ve said.”
There is absolutely nothing that tests your patience more than the service industry. Incompetent staff, forever on-hold call centers and gossiping employees. It is always a struggle to not yell at a person who cannot do the one job he/she is paid to do.
I recently went to a store and it was still pretty early in the morning. This staff member walked up to my dad and offered to help – it’s his job. We were probably his first customers for the day and when my dad asked him something and he gave an answer that hinted at an alternative suggestion, my dad snapped. This bothered me.
The lady at the cash register has been paid by a beauty products company to mention two of their products to every customer. So right before she takes money from us, she has to ask “Would you like this deodorant? This cream?” It is her duty. My sister gave her an irritated look and said “No. Just bill this. That’s enough.” It wasn’t nice.
A friend of mine had a problem with his internet connection. He called the person at the call center and screamed over the phone for not giving him the perfect solution. The problem was that the man sitting on the other line was not an engineer and had no idea what to do to get the internet to work again. They have a list of solutions written on a computer screen and if it’s a different problem, they don’t know what to do. This is common knowledge.
These are three instances that have happened over the past month. Three instances that I look down upon. Yes, the man at the store is paid to please my dad. But his day was just starting and the least we could do was not ruin it already. When you start your day by getting yelled at, it really puts you off.
My sister and I were shopping and I had gotten my things just a few minutes before her. The woman who stood in front of me was there for twenty minutes trying to figure out if she wanted to pick the brown hair clip or the black hair clip. I looked at her and said, “Could you please go stand in the side, decide and come back? You’re holding up the line.” Because it wasn’t the cashier’s fault. The cashier gets paid to stand there and smile at even the most irritating of customers. She can’t tell the woman to walk away. It is not ok to be shouting at that cashier for doing her job.
We often let money cloud our judgement. “I pay the bill, they better treat me like I deserve to be treated.” We forget that the face you see has a person behind it. A person that hurts when you scream at them first thing in the morning. A person who has to repeat the same question about the same products to every customer and get irritated looks just so she/he can make ends meet.
Someone sent me a private message criticizing my blog recently. It upset me. If she didn’t have something nice to say, she shouldn’t say anything. There is a difference between creative criticism and being mean.
Always remember, money or not, no matter which side of the cash register you’re standing in, you both bleed the same when poked. Yelling over the phone just because you can and writing mean comments because you don’t love it is not healthy or nice. Give out a smile. A genuine one. Don’t feel like it? At least don’t frown.
The best mantra to live by – Never treat someone the way you wouldn’t want to be treated.
And never justify it with “I’m great ! I have money ! If people like me didn’t buy things, she/he wouldn’t have a job !”
If people like them didn’t exist, you wouldn’t have someone to yell at.
It doesn’t matter whether the person on the other side of the computer screen, phone or register is the most stupidest person on the planet, their emotions are still valid. Just like yours.
12 thoughts on “A Person Behind The Face”
As someone who has worked a long time in the customer service field, I adore this post. Very well written. 😀
Thank you 🙂
I don’t “Like” this… I LOVE it! I, too, am extremely impatient, but… that’s MY problem. Not anyone else’s. And I’ve worked in customer service. I’ve had mean things written to me on my bog. The solution? Lean back. Don’t absorb someone else’s negative energy. What other people think of you is none of your business. I think you have an awesome blog. It looks nice, the content is nice, and you seem to be a nice person. So, just like that old man greeting you at the door, don’t let one person ruin it for you. My motto? If you can’t be kind, be quiet.” It’s at the top of my blog, and I moderate all my comments, so I just trash the haters messages. I don’t need nor do I want or care how they feel about me. Keep up the good blog!!
Thank you so much 🙂 The first hate message was the toughest. I didn’t know what to do with it. After two hours I trashed it. It’s what I plan on doing with any such messages in the future as well.
Thanks again 🙂
Any time. There’s enough hate in the world. Let THEM carry the burden. Don’t carry around such negativity. Life is so much better when you’re happy!!!
It truly is 🙂
So true with everything you said 😉
Thank You 🙂
That is very enlightening. I really enjoyed reading this post!
Thank you so much 🙂