Tag: mean

A Person Behind The Face

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I am one of the most impatient people I have ever seen. I do not do well with crowds, long lines and people who stand at the cashier for hours and still cannot decide what they want. I especially hate when I have to listen to the same thing or answer the same question for the millionth time. “I already answered it. It’s over. Asking me about it every other day will not change what I’ve said.”

There is absolutely nothing that tests your patience more than the service industry. Incompetent staff, forever on-hold call centers and gossiping employees. It is always a struggle to not yell at a person who cannot do the one job he/she is paid to do. 

I recently went to a store and it was still pretty early in the morning. This staff member walked up to my dad and offered to help – it’s his job. We were probably his first customers for the day and when my dad asked him something and he gave an answer that hinted at an alternative suggestion, my dad snapped. This bothered me.

The lady at the cash register has been paid by a beauty products company to mention two of their products to every customer. So right before she takes money from us, she has to ask “Would you like this deodorant? This cream?” It is her duty. My sister gave her an irritated look and said “No. Just bill this. That’s enough.” It wasn’t nice.

A friend of mine had a problem with his internet connection. He called the person at the call center and screamed over the phone for not giving him the perfect solution. The problem was that the man sitting on the other line was not an engineer and had no idea what to do to get the internet to work again. They have a list of solutions written on a computer screen and if it’s a different problem, they don’t know what to do. This is common knowledge.

These are three instances that have happened over the past month. Three instances that I look down upon. Yes, the man at the store is paid to please my dad. But his day was just starting and the least we could do was not ruin it already. When you start your day by getting yelled at, it really puts you off. 

My sister and I were shopping and I had gotten my things just a few minutes before her. The woman who stood in front of me was there for twenty minutes trying to figure out if she wanted to pick the brown hair clip or the black hair clip. I looked at her and said, “Could you please go stand in the side, decide and come back? You’re holding up the line.” Because it wasn’t the cashier’s fault. The cashier gets paid to stand there and smile at even the most irritating of customers. She can’t tell the woman to walk away. It is not ok to be shouting at that cashier for doing her job.

We often let money cloud our judgement. “I pay the bill, they better treat me like I deserve to be treated.” We forget that the face you see has a person behind it. A person that hurts when you scream at them first thing in the morning. A person who has to repeat the same question about the same products to every customer and get irritated looks just so she/he can make ends meet. 

Someone sent me a private message criticizing my blog recently. It upset me. If she didn’t have something nice to say, she shouldn’t say anything. There is a difference between creative criticism and being mean.

Always remember, money or not, no matter which side of the cash register you’re standing in, you both bleed the same when poked. Yelling over the phone just because you can and writing mean comments because you don’t love it is not healthy or nice. Give out a smile. A genuine one. Don’t feel like it? At least don’t frown.

The best mantra to live by – Never treat someone the way you wouldn’t want to be treated. 

And never justify it with “I’m great ! I have money ! If people like me didn’t buy things, she/he wouldn’t have a  job !”

If people like them didn’t exist, you wouldn’t have someone to yell at. 

It doesn’t matter whether the person on the other side of the computer screen, phone or register is the most stupidest person on the planet, their emotions are still valid. Just like yours.

Looks Can Be Deceiving

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I want to start this blog with a little activity / homework / experiment, whatever you want to call it, for you. When you’re out on the street, somewhere, I want you to look at a person and I want you to judge them by how they look. Think of the nastiest, bitchiest and rudest comments you possibly can, all because of how that person looks. Like “Oh. Look at her face. So snooty. I bet she’s an effing.. something.” Any name calling, any amount of judgement you can possibly pass about that person.

Now I want you to walk up to them and I want you to shove all that judgement away and put on a sweet voice and as genuine a smile as you can and tell them, “Hey. I’m sorry if I’m intruding. I was just standing there and I constantly kept feeling like you’re going through something rough. You don’t have to tell me what it is. I don’t have to know. I just felt the need to tell you that whatever it is, it’s going to be ok. I promise, you’ll figure it out. Just remember to smile.” Right before you walk away, I want you to take one look at that person’s face.

I assure you that almost always, the person won’t say, “No. I’m fantastic.” They might not open up to you, but their faces will have a look of surprise and gratefulness. Because they needed to hear that. Because they are going through something rough. They just don’t wear it on their faces all the time and you just gave them hope when they needed it the most.

You can go on and try this with as many people as you want because every one of us has a story to tell. A sad, depressing story. A life altering story. We might not look like we do, we might not act like we do, but you know it’s there. In your life, in mine and similarly in others’.

Have you heard of Humans of New York? It is a page run by a man named Brandon. He walks around the streets of New York taking pictures of people and learning a little about them. It’s by far one of my favorite social media pages. In his page, recently, there was a picture of a man with a cut on his hand. I, of course, judged him for cutting himself like that. What cowardly behavior. If you or someone you know is into hurting themselves, please stop. Yourself and them. Nothing comes out of hurting yourself. It is stupid, it is painful and in my very very honest opinion, selfish because you didn’t stop to think how this affects the people who love you. You only care about yourself when you’re inflicting pain on yourself and that is not something to pity. That is something to despise.

I want you to think about all the times you’ve done this. All the times you’ve judged a person by the way they look, by what you see on them rather than in them. I want you to take a moment and think if those judgements might actually be true. If that person is truly what you thought they were. Do you actually believe your judgements were right?

“There’s a story behind every person. There’s a reason why they’re the way they are. They aren’t just like that because they want to. Something in the past created them and sometimes it’s impossible to fix them. But that’s not your problem. And it’s definitely not your place to judge.”

One of the main things I like about Humans of New York are the quotes next to the pictures that show you a part of the person you might not normally see or get to know. The person inside the looks and the clothes and the cuts. After I was done judging the man, I read what he said:

“I had forty acres and a new home out in California. I was working as a stone mason. I could bring in $6000 cash some weeks. Then I was walking home one night and someone tried to kill me. I got brain damage. I lost my sense of smell, my sense of taste, most of my hearing, and now I can barely stand without getting dizzy. I must have fallen and cracked my head open thirty times since then. Everything I knew has been washed out into the water. I’ve tried to commit suicide several times.”

That changes everything, doesn’t it? I cannot begin to explain how many times since then I’ve felt sorry. How many times I’ve wished I could walk up to that man and apologize for judging him without knowing him. Ever since, I’ve tried my best to stop myself from doing that. Every time I find myself judging someone for the way they look, I stop myself and instead I smile at them. For all you know, that one time they smile back at you, may be the only smile they give out all day long. Why shouldn’t you be the one that does that for them?!

Because.. think about it. Someone out there is judging you too. They’re looking at you and passing rude comments in their head or to the person next to them. Do you want that? Do you want to hear the horrible things they think about you without knowing you at all? Do you think it’s right that they do that? And if it’s wrong when they do it, how is it right when you do it?

Now, I’m not expecting you to change everything today. We’re humans. We’re made this way and it’s difficult to change. But you have to start somewhere.

So, I’ll take the first step. I’m sorry. I’m sorry for all the crticism, I’m sorry for all the hatred and most importantly,

I am incredibly sorry for passing judgements instead of extending love. You deserve better than that.

With all my love,

To You.